Due to the current COVID-19 crisis I have been asked to work from home. I am in the military so the address on the policy is where I am based as that is where the car is the majority of the time. However, for the past couple of months the car has been at home (a different address) and has hardly been used. I have received an email threatening to cancel my policy due to the address being incorrect and they have noticed because the box reports the location. I though a quick chat would clear things up however they are unwilling to allow me to continue without a change to the address, even though I explained I am returning to work next week, requiring me to change again. Both times would incur a £25 admin fee for the privilege and use of my time sitting on the phone, on hold, to change. You would think they would be offering refunds like some other insurers based on reduced claims as a result of this crisis. Quite a lot have allowed policy changes for free if the change is due to COVID-19. Not insurethebox, they just want more money. They also want a £80 cancelation fee rather than the £30 fee had the box not been fitted. The box was fitted in 2016! I think I have more than paid for the box with the 3 previous policies I have had. Had I not auto-renewed on any of those previous policies I would not have been charged for the box so why am I being charged now?