Have spent hours sat on hold for customer services, call back requests have not happened even though promised within 24 hours. Emails have not been answered. Cut off when the time had elapsed passed 7pm despite having been on hold for over 30 mins. Only got through to someone to help when I asked to be put through to cancellations! But even then the response they sent me did not answer the question...currently on hold again having been told a couple of minutes wait currently been waiting 20mins! Customer Services very poor dread to think how it would be if I needed to make a claim! Will not be renewing and would recommend avoiding like the plague!