Wish I could leave a 0 star! Took out a policy in August then in December a problem with our bank meant a missed payment. we received nothing from them just a email of cancellation of the 30th December stating the policy been cancelled on the 5th December?? and we needed to pay £100 for the fees plus other fees of £40. I called them asked if we could pay the full outstanding balance for the year which was about £260 was told no and if we don’t pay the £140 it will be sent to debt collections and they would be more fees on that I asked about complaints was told I needed to search the site for them and she could not tell me anything about making one! shows sometimes the best price is not the one to go with I will never use again