John Lewis Insurance is not anything to do with John Lewis it is just a front for Royal & Sun Alliance - they are a despicable company - have already changed Pet insurance. They Lied for two years running about why my premium had gone up even after I got a spoof quote for same animal (different name) and pretty much same postcode. A complaint was raised on the advice of their customer service who also reckoned i had been lied to but their internal complaints team would not uphold my complaint, I had spent to much time and effort to take it further. Now having my home insurance policy rise 10% and when i ask how as I have yet another year of no claims am told matter of factly that it's only 10% and that people that have had claims have seen theirs go up by 25%. They've had more claims due to accidental damage recently..............