Had a simple water leak but took two visits from the call out team, after lots of phoning to get someone out.
Inspection hole cut into kitchen ceiling and over a week later still no phone call to arrange fixing the hole not even a call to find out if it’s fixed or not.
This has been the worst customer service experience I have ever had ... not what I expected from John Lewis who I normally would recommend to any one.
Very disappointed... they just sent me a renewal as well! Don’t think so JL, sorry but another company will be getting my premium this time!
4 years ago
John Lewis Insurance has a
1.7
average rating
from
426
reviews
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