Avoid this company by all means. I have had buildings and contents insurance from John Lewis Insurance for a few years now. It's not a cheap one and we originally took it out relying on some positive reviews. I really regret it. Dealing with JLI has been a nightmare. We have raised a couple of claims due to water ingress. An intimidating surveyor came around and dismissed the claims as not covered by our policy. We had to pay over £500 for an independent report which confirmed the surveyors conclusions were wrong. On the back of that we raised an internal complaint with JLI, and still have not heard back from them almost 3 months after. I had to take it to the financial ombudsman for review and waiting for the outcome. A couple of months we had to make another claim under our insurance policy. I personally spoke to at least 10 people explaining to each of them what our issue was and what we wanted to get from JLI. I spent hours on the phone and at some point broke into tears. Going through the home emergency with two young kids and having to deal with useless customer service of your insurance company was not fun. Eventually 3 months after I first spoke to them of the issue and 3 grand out of pocket I still have not heard from JLI. They don't return calls or emails. They never stick to their timeframes and any promises to revert to you are a simple puff. This company has caused us lots of anxiety and stress and i would very much recommend that you don't use them.