Terrible - clearly another high street Brand trying to do something they do in shop well but making a complete hash of Home Insurance. Had a leak that emergency Plumber could not find (seemed too busy worrying about where he would find fuel for Van). Spent 2 hours looking in areas miles away from leak. Had no hot water for 2 weeks as drained heating and tanks. Comes back out to fix leak by now which had stopped but still could not find it (this is after I have had to pay for a Trace & Access). Leak has stopped but had no contact or response back for repairs to ceiling or bathroom flooring...or the bill for Trace & Access.