Never take an insurance with John Lewis. Incredibly untrained staffs having no clue what they are doing. My air pods stopped working and when I called them, I was 45 mins on hold before someone answered and said we cannot proceed as I did not have the serial number? I then called again with the serial number and the second staff took me through the same series of questions, previously already logged on their system, completely uninterested with the Case number that I was already previously given. This time I spent 1hr and 10 minutes and was given a whole day appt for them to come and collect the air pods from my address - this is apparently normal and I have to take a day off work. Also, when it gets collected it will take 28 days for the 'repairer' to repair. THEY JUST DO NOT CARE. During the call I was put on hold at least 4 times as this guy CLEARLY had no clue what he was doing. If you need an insurance, trust me and go somewhere else. This one is incredibly bad. Serial Number HORCDMUULX2Y