drainage claims service is absolutely appalling. Unprofessional service, passed from pillar to post and repair work undertaken falls far short of acceptable. John Lewis are just the sign above the door. You will be dealing with RSA who are a cost focused insurance company who have no interest in the customer. I have even written a letter of complaint and not heard a word one week later. On the phone now to see what's going on and have been on hold for 15 minutes as team are very busy. In fact your complaint is handler by the people you are complaining about. Do your self a favour, DO NOT insure with this company. They are fine until you try to make a claim. This is the first claim on my house insurance I have ever made (40 years) and I am at my wits end.