I took insurance for my daughter's wedding. This proved to be a complete waste of time and money. I have never dealt with so many incompetent people in my life.You get passed on from one incompetent person to another. They all contradict their own advice and when asked to go back to their records,including phone calls that they claim to record,to check ,they stop communicating with you altogether. I have been waiting for more than a month for the complaint department to contact me. Not only is everyone you deal with incompetent,they are clearly rude as well and don't have common courtesy to respond. I am now writing to the Ombudsman to deal with my claim, So please don't waste your time and money buying insurance from RSA/John Lewis. Complete waste of time -they are simply incompetent.