Terrible service from John Lewis specialist home emergency cover. Left without heating and hot water for 5+ days John Lewis Engineer who visited said boiler was beyond economic repair over 15 years old and needed £1200+ of parts. Our independent engineer fixed boiler for £480 and advised the advice we were given was totally incorrect ! Boiler is not over 15 years old as there’s a factory sticker dating the day it left the factory which is much less than 15 years ago I’m so disappointed in this service - not what I expect for a £900 annual premium! Complaint acknowledged and been advised I’ll have a response within 8 weeks.....