Brand new house. No location issues. Great claims (or no claims!) record. Refused to provide a quote (after "carefully considering" type of build - cotswold stone, tiled roof, no flat roof areas- contents value - they don't even know this as not asked that question during quote process - full security etc). What's worse is they have the arrogance to say their eligibility criteria are much more strict than other insurers. Well Saga and Lloyds Bank gave us excellent quotes and they're in Which top 4, JLP don't even make their top 30. I only applied because they invited me to directly and what's worse is they can't even see the reason themselves as to why no quote can be provided. They owe it to customers that they themselves canvass to give a clear and accurate reason if they are unable to provide a quote. Talk about non customer centric.