I have been a loyal customer of John Lewis Home Insurance for many years using their premier level of insurance for buildings and contents. They were underwritten by RSA. Now they are part of the Hood group.. what a difference and not for the better! I have moved recently to a newly built house, less than 2 miles from my old address and have been forced to find new providers for both buildings and contents. The new quotes were ridiculously high.. £3277 for buildings cover alone for a 3 bed house!! Some of their call handlers are ignorant and others arrogant.. and some are both .. no calls were returned as promised. I don’t normally write reviews but I’m so annoyed this time I’ve decided to share my experience. I’m owed a small refund.. I’ve been told I’m not going to receive it. Do NOT even think about using John Lewis home insurance while they are using the Hood group .