Agree with all these negative reviews. Since JLP joined forces with Hood Group, the customer service is absolutely terrible! I renewed my Premier policy in March 2022. A week after renewal I phoned them to inform them that I’d had my burglar alarm upgraded and that it was serviced annually. They amended my policy to show I had a burglar alarm but NOT that it was serviced annually. I also informed them that I would be having smoke alarms fitted and was waiting for London Fire Service to do a fire safety check before they install them and I’d phone again to let them know when they’d been fitted. Only a week after I’d informed them about the burglar alarm I phoned again to tell them that the smoke alarms had now been fitted. To my astonishment they informed me that there would be a mid-term adjustment charge of £96! This was two weeks into renewing my policy. After many phone calls and elevating it to a complaint, I had to pay the £96 because they told me if I didn’t pay and in the event I need to make a claim, then I would NOT be covered. This is total blackmail. I’ve started proceedings with the insurance ombudsman who have agreed with me that this charge is totally excessive and unnecessary. BEWARE if you need to amend your policy. JLP please dump Hood Group!!! The most terrible organisation!!! I will NOT be renewing my policy unless JLP change from this terrible, inefficient company!!!