THEY WILL MAKE A DRAMA OUT OF A CRISIS    It was snowdrop time in the Test Valley. Water was seeping up through the carpet and whooshing up through the kitchen floor. The mains water inlet had burst but -thank heavens for John Lewis insurance. However It was impossible to get through to them for several days. A surveyor arrived a couple of weeks later followed by several other inspectors. We were told to sit down. He pronounced all the floors had to be dug up prior to drying commencing. February turned into April and the daffodils were fading. A much needed holiday had had to be postponed till I have no idea when. By then I realised we have no control over our property or our lives. Still no sign of when work might start or how long it would take. The visiting inspectors all seem nice and sympathetic, but none of them could predict when work might start. Anxiety set in and led to physical symptoms.The house had been declared damp. The stress of being out of control is really getting to me.This has led to two months of illness. However we are with John Lewis insurance and they are efficient, aren’t they? Midsummer day came and went and the roses are losing their petals. Apparently the delay is because John Lewis will not accept the repair costings,the costings which were worked out by their representatives! We must be patient with delays due to Covid etc ,etc … The hole in the kitchen floor is a daily reminder of our situation which may last for many months more ,who knows. If you have a problem and a legitimate insurance claim don’t worry -at least not if you are with John Lewis Insurance. Sent from my iPad