I have just recently switched to John Lewis Home Insurance and regret to say that they have not lived up to its reputation and this is the worst Insurance Company. A month ago, my husband and I noticed a leak coming from the ceiling and we contacted the Home Emergency Team. The plumber came I told him the leak was coming from the toilet bowl but all he did was to take some pictures and said the company will be contacting me for the cost of the repair as he saw no signs of water leaking from the toilet. He left without checking the toilet!!! A few days, I received a call from the Home Emergency Team quoting us £5,000 for the repair and the lady even suggested to us we should claim against our building insurance since it was to exceed £1,500. My husband and I were puzzle since, the plumber did not know the source of the leak, he did no work and any form of assessment and technically I could build a new bathroom with that money. We filed a formal complaint and we still have not heard from John Lewis Home Insurance. Unfortunately, I still have a leak in the bathroom and called the Home Emergency again as water was coming down. Another plumber came and he told me that I had to water-tight my shower area. Since this was not covered by the Home Emergency and I had pay £80 to have the silicon done up. A few weeks later, I noticed there was more leaks from the ceiling and another plumber came and this time round he suggested us to re-grout our shower area. Again this is not covered under Home Emergency and we paid £200 to have it re-grouted. The following week, my ceiling was still leaking and another plumber came and I insisted that it was coming from the toilet. YES, I was right all along and water was dripping from the connecting pipe. Again the plumber said the repair was not covered under Home emergency all he could do was to isolate the problem. I got my own plumber and the cost of the repairs amounted to £150. All in all, all the professional or so called experience plumbers that John Lewis sent to me, were not even able to identify a leak, so far I have spent about £400 to sort out the repair work myself. On top of that, I still have a hideous ceiling awaiting to be fixed which I blame on John Lewis’s incompetency. Of course, another £150 to be added to my bill. Switching to John Lewis Home Insurance is definitely an expensive mistake, most importantly, it has given me more grief than a peace of mind. Having a new born in the house, this does not help at all as I am constantly worrying if the leakage is spreading towards ceiling lightings. Disappointedly, John Lewis Home Insurance has neither protected or properly insured my family and property which is whole basis of home insurance.