Dreadful customer service. Staff give different advice, not helpful, very frustrating. Having suffered a water leak, I immediately turned off the water and called an emergency plumber. When I spoke to John Lewis they told me to cancel the plumber or they wouldn’t pay his bill. I did this and was then put through to another JL advisor who told me to call a plumber immediately . I told her that I’d already done that. She said the advice I was given was wrong. They sent a representative from Garrards to assess damage - Sam came out the next day, very efficient and helpful. and out in a He put in a dehumidifier for a week. When he returned today he noted that the carpet was still wet and was now affecting the furniture, I called JL for permission to cut the carpet. She was very terse and unhelpful and told me we were not allowed to do this and nothing could be done until they received the plumbers report - I’d been told last week not to worry, JL would deal with everything. Not the case. We are now in limbo. Garrards we’re fantastic, efficient and helpful. John Lewis is no longer a name to trust.