I can't believe how slow they are at settling claims - our claim has been approved but they still haven't paid out after 4 years! Crawfords, the assessors for RSA, the insurance company that underpins the John Lewis Home Insurance policies are totally inept. Whenever you question anything, it will delay matters months. Our scope of works keeps having omissions. As soon as we point them out, they go quiet for weeks on end. I try to phone, but it's worse than getting through for a GP appointment - i am left in a queue. If i take advantage of their offer to protect my place in the queue and call me back as soon as someone is free, i am left waiting, hmmm, months... Emails all go unanswered. How on earth can a company survive with such appalling service standards. I appreciate that this is not John Lewis but they have partnered with people that are atrocious and that is on you John Lewis. We always went to you because you could be trusted. Sadly that is no longer the case.