Had car insurance with JL for a few years now, fortunately never had to claim, annual renewal just come up and, as per the instructions in the renewal letter, I have called to renew. No one answers the phone, have called 4 separate times on different days and times and held on for 15mins each time, nothing but recorded messages and music. I'm trying to give them hundreds of pounds and they don't answer the phone. If this is the service on renewal then I'd hate to go through a claim. Truly dreadful. Have now given up and looking at alternatives insurers. JL are not what they used to be, reputation shot.