I received my renewal document but with no premium quoted as I had declined direct marketing (? I didn't think this was marketing). I was directed to look at the quote online, which I tried to do but it "could not be dealt with online". I then spent 30 mins on hold to the call centre, gave up, did the same again later in the day , again with no joy, then read these reviews. This used to be a very customer focused service, which I was happy to pay a premium for, but without the service...I have just renewed elsewhere
1 year ago
John Lewis Insurance has a
1.7
average rating
from
419
reviews
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