Calling the 'medical advice' line was treated like a claim, with a variety of questions regarding our last policy with our previous insurer(?), various small-print type dialogue we need to be wary of before making a claim, despite not making or wanting to make a claim. Was ultimately 'advised' to speak to the porter of the building we were staying in, to see where we can go for help with our nine month old baby. Unhelpful, unprofessional and have subsequently requested to cancel my policy. Save yourself at least half of what they will charge and go elsewhere. All insurers will offer the same type of aftercare and service. Just make sure you tailor the package to suit your needs.