They have changed underwriter to Great Lakes Insurance SE from Royal and Sun Alliance and we are very disappointed with their service after insuring our house them for years and years. Instead of posting a renewal reminder, they chose to use a defunct e mail address which I have not used in 6 years . I found this only by chance when I opened an old computer ( again not used for 6 months ) and was deleting the trash on it when I came on a reminder to renew by 1 February . Too late !! And when I phoned and asked to renew ,was told policy has expired and got a quote of £200 more then the renewal quote . Advise anyone to look elsewhere !