I have insurance with John Lewis since last nearly 20 yrs.Was very happy.Last year John Lewis changed their insurer from RSA to Sedgwick. I am sorry to say that Sedgwick are most difficult company to put in claims.I reported a leak from roof into my bathroom, sent the pictures in Dec.22 and asked for temporary repair under emergency cover. The roofer came and informed that no emergency it is wear and tear.Emergency cover is emergency-wear and tear does not matter-however their surveyor came after 4 months to see the leak.Looked at the bathroom celling went back and confirmed it is wear and tear.All these time water continued to damage the celling and may be joist. I had roof put in new cost me £4000.00 and roofer informed me that the leak was due to vent pipe that had possibly loose felt.I informed the Sedgwick about it and asked them to reconsider the claim. SO new roof advised by Sedgwick,misdiagnosed ,that cost me £4000.00. I informed Sedgwick .They want to know now where was the leak how did it happened and what leaked.It is 8 months still they want to know about the leak. I am very sorry for John Lewis. I like the firm and feel sorry that people will be leaving the John Lewis insurance. I had another claim due to my door not closing ,and locking. It happened at 11PM. I slept downstair on sofa as the door/house was not secured. Next day I called the John Lewis claims for emergency -I had not a single claim since 2011- Mr.Rayan argued that it is not emergency and he will send some one to help under home ins.policy and not emergency. I disagreed.However a locksmith came -very kind of you Mr.Ryan- and realigned the door. Mr.Ryan asked the locksmith to send me invoice as he said to the locksmith I have £500.00 to pay so £270 odd I should pay. I have had no access under emergency cover. Poor locksmith will not get paid and Mr.Ryan did not contact me just informed the locksmith to claim from me. Locksmith kept on ringing and sending E-mails . I feel this was wrong as Locksmith was sent by Sedgwick/John Lewis and they should sort the matter out.This was difficult time for me. I am 83 yrs old disable. Another example of insurance companies treatment of seniors. John Lewis CEO has to look into this insurance company for their choice, before they loose more customers.