I am giving John Lewis Home Insurance another bad review as people need to be aware of how awful they treat their customers. I’ve had a complaint with them for nearly a year which has been horrendous to get resolved. They finally made a decision at the start of March to compensate us and pay for damages their contractors made to our property but we are yet the get the money! This totals to over £6000 and I have chasing this for nearly two months! These last few months I have been calling or emailing them very few days only to be ignored lied to. I am disgusted how they treat their customers! This week I was told that our payment would be here by the end of the week but yet again there is nothing! I have been promised call backs that have never happened am getting no where with them. John Lewis has a reputation for going above and beyond for their customers but this couldn’t be further from the truth. They constantly make false promises which is horrendous customer service! Please do not use this provider.