Purchased a Premier Home Insurance policy based on reputation of John Lewis. Big mistake, the policy falls far short of more basic policies offered by other companies at a much cheaper price. Unfortunately I found out when I needed to make a claim so I would advise anyone who currently has a JL policy, of any sorts, to seriously read ALL the small print. JL do not seem to care, their customer service is extremely poor and as a result I would never use them again. I am not alone given the number of poor reviews currently online regarding John Lewis Insurance and I am amazed that they appear to be happy with providing such an incredibly bad product. John Lewis do deflect the issue in the direction of Royal Sun Alliance who underwrite their home insurance but I purchased through John Lewis and all the documents have John Lewis branding all over them. Be warned, avoid any JOHN LEWIS insurance product.