DON’T it’s not worth the paper it’s written on. We’ve been penalised for making a claim we didn’t make!!!’ A loss adjuster came as I was worried about a small crack in our hallway ceiling. Before the adjuster set foot in the door John Lewis decided it was a subsidence claim. Within two minutes of the loss adjuster arriving he confirmed there was no subsidence issue. It was just wear and tear. He sent an email confirming this to John Lewis and us. Initially, nobody could explain why this was a claim despite several calls. Finally, I was told it was because a loss adjuster went out to review the crack. It was to cover his cost, fair enough. But they couldn’t explain why they were still referring to it as a claim. It makes no sense. We can’t be bothered coping with the genetic reply. We are so frustrated with the unfair ridiculous service or lack of we’ve received. We are now stuck with a claim/no claim on future insurance quotes. I have been a loyal John Lewis customer for year's. They definitely need to review the company they are employing to deal with their insurance. I also can't be bothered with another generic reply. IT IS A RUBBISH COMPANY. THERE’S SO MANY RIDICULOUS EXPLANATIONS!’!!! Do yourself a favour steer clear & shop around . A disappointing review but it had to shared. Hopefully, it may help someone.