I needed to update my payment details . Multiple problems with their phone system . Several calls from their team promising to contact me so details can be updated . No further contact . Just tried to update my details via phone again . Long queue/ wait. Ok . I’m cancelling my insurance with them and going to another provider. This follows on from ongoing problems re a washing machine I’ve just purchased from JL . Their customer services seem so fragmented, complicated and user unfriendly. Very disappointed in JL.
3 months ago
John Lewis Insurance has a
1.7
average rating
from
419
reviews
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