Ridiculous jobsworth attitude over a necessary claim. Worst customer service ever! Awful terrible experience. I won't go into it in depth but I wouldn't touch them with a barge pole. You get questioned, interrogated and they put you through the mill. You are asked about claims over 5 years ago - you think what about if this was a really major claim and they were doing this to you telling you your insurance with them might not be valid because the amounts don't add up and thats the amount of the claim 5 years ago that you were given on leaving the initial insurers! John Lewis should check out prior claims with underwriters before they have taken your premiums for 10 months! Times have probably changed but Tesco used to be brilliant but we left due to it not having the right type of over. Oh yes the voucher offer that sometimes exists before taking out a policy - you will be lucky to ever receive it!, I hate John Lewis insurance! Very angry.