Have John Lewis Home Insurance 'Premier' Policy, and have (for the first time ever) had to make a Claim on our Home Insurance due to a bathroom leak and subsequent water ingress/damage to flooring/floorboards, bathroom fixtures, and ceilings below. This Claim was made 6 plus weeks ago: still no work has commenced as yet, but it has been a catalogue of poor communication, conflicting information, numerous different contractors involved, and still differing advice and information even today. Complaints to the Insurance company (RSA) dont appear to get anywhere, and the only way forward so far has been a formal complaint direct to John Lewis Head Office. And all this before the work even starts. Not a good start or experience so far. We expected better from John Lewis.