Poor communication! RSA shambollic! Loo leak and flooring, tiles and ceiling involved. Never able to speak to same person. Had a request for excess when already taken. Claim settled after insisting on own quotes. 1 month after leak still had call to see if we needed humidifiers to dry out Karndean flooring! Initatial visit from Renew said flooring needed to removed as soon as possible. After 2 more visits from drying people and building person who all said flooring needed to be removed we got it removed ourselves! Would never renew John Lewis. It is just a well known front name. First claim in 40 years! You never know until you try to claim