We have john lewis insurance plus legal service, we contacted your legal dept regarding our neighbour having his guttering replace larger and deeper which means all the rainwater from his property is shooting across onto our property with the amount of rainwater we have had the rain has nowhere to go because our guttering is smaller and less deep so the water is over our back door shooting over the guttering we cannot get out of our back door when it rains because of the rainwater we have damp in our kitchen because of this.we contacted john lewis legal dept approx. Sept 2016 and they refused to take on the case, we are now left with torrential water coming over the guttering where our kitchen back door is damp in our kitchen a leak in our conservatory and john lewis insurance refused to help unless it was fullproof they would win, so I would not recommend John Lewis insurance to any-one and will not be renewing our insurance next year I will be writing to the chief exec and then going to the ombudsman