I am confused by the claims process. John Lewis insurance has accepted my claim for damage to my Ulster Wilton carpet. However they won't agree to John Lewis retail replacing the carpet as they can buy the product cheaper elsewhere. How does this sit with the claim that 'John Lewis is never knowingly undersold'? I am informed that another retailer of their choice will contact me to arrange to replace the carpet. I can opt to buy the replacement from John Lewis but settlement would then be in the form of a cash settlement and wouldn't cover the cost of a like for like replacement supplied by John Lewis retail.