Just intrigued how John Lewis pro port to care so much about customer service until there is a real issue. Like their premium home insurance they outsource the emergency response, who outsource the plumbing contractors and the customer is left to deal with the lack of communication between the parties. The brochure says the service offers peace of mind yet delivers anything but. I have had to phone them 8 times today and still don't have an outcome. A burst pipe has left me with no heating and no water for 24 hours because the outsource mgt company cant find the quote sent to them by their own plumber 9 hours ago. Do NOT buy insurance from them its a nightmare.