Very, very disappointing service. Trying to arrange a replacement oven hob for my elderly disabled parents has been a catalogue of problems. We were informed not to use the hob due to the damage and possible risks . So we thought that the hob would be replaced in a timely manner. Three weeks later, the loss adjusters had still not found a replacement model! We were not kept informed and had to chase them constantly. Eventually having contacted Miele myself to find a suitable replacement, I informed the loss adjusters of the model which they eventually sourced. I was then contacted by another company (supplier of said hob) who arranged delivery and installation. Installation day came and they were unable to fit the hob as some work was required with the electrical supply and they weren't qualified to do this. So, the hob went back! Five days later, after making further contact with the loss adjusters, I was informed that the hob would be delivered and I would have to arrange a local electrician to carry out the necessary work and installation at our cost which could then be re-claimed. What I would have expected is a turn key package from the insurers - this is not something my parents could have managed to arrange themselves. I have spent hours on the phone and sending emails which have been un-answered. This falls way below my expectations of John Lewis and I would not recommend them at all. Bad service. Unrated..