That's worse experience of my life ever. They staff at their call centre have no knowledge on specifics to do with pay-outs for a claim. Lax attitude with customer empathy and always had to do ring back as you couldn't get through. Cunningham Lindsay acting as loss adjusters couldn't manage a drink up in a brewery. I had to complain about first Claims Manager as they were useless with overseeing and instructing, the second one appointed was better but always talked over you when you were speaking. JSL a building company based in Basildon, that they contracted to do our repair work were useless and rude (we ended up doing the repairs ourselves) after being let down as there was no communication between them and Cunningham Lindsay. The only company that were good were Rainbow International, as they were honest, always in touch and very helpful. I would not recommend JOHN LEWIS HOME Insurance to any one. They have made a very traumatic and stressful time even worse for myself and my family and I will be referring my case to the Ombudsman, as a email complaint to John Lewis was never replied to .....