Our central heating boiler stopped working. Called John Lewis who then said they'd transfer us to the team dealing with this. The line went silent and there was no transfer. In the end I killed the call. Nobody called back so I called JL again. After waiting ages on hold I was diverted again and kept waiting several minutes. Eventually CET Home emergencies picked-up. The CET call centre guy was hopeless - he really shouldn't be in a customer-facing role. Now after 2 hours of negligible progress I'm told to wait another 1.5 hours for a call-back from someone who might be able to help. Most unimpressed so far - will update