John Lewis Home Insurance is administered by RSA who use CET as their supplier for fixing any Home Emergencies. Be warned that CET are a complete shambles of a company to deal with based on our experience. On Monday 8th Jan I called John Lewis (RSA) for assistance with a faulty boiler which had resulted in no hot water or heating for our home. RSA passed this to CET who called me that same day to arrange an engineer for the following day. All fine so far. On Tuesday 9th the engineer came and made his assessment of the requirements to fix the problem and reported that it would need to be approved by RSA then parts etc could be ordered. Still ok at this point. We then had no further communication from CET until Friday 12th at which time they informed me that the repair had been approved by RSA, that parts had been ordered and that we would get a call when the repair could be done. Starting to get frustrating to be cold after 5 days and still no appointment to fix it... The following Thursday I had to call John Lewis (RSA) to make a complaint that we had not heard anything back and were still cold. CET then rung me and siad they could get an engineer to us the following Monday - TWO WEEKS after the incident! In the end we insisted that we use our own trusted service engineer to do the fix (two powerhead valves and a flush) and CET are paying for the job plus providing £100 in compensation. Incidentally, on Monday 8th when we first spoke with John Lewis my service engineer said that the parts could be delivered next day and that he could be available the day after. CET told us that it took from 11th to 15th to get the parts! Having looked online at many plumbing suppliers these are readily available so no idea what CET were doing except trying to cover their own failings... Definitely would not recommend and have transfered to Direct Line Select which also offers a more comprehensive level of cover.