Claimed for removal of wasp nest under the Home emergency cover. Was asked (by 3 different people) for location - roof level to the side of a dormer window. Pest control turn up with no ladders - guy that came out was lovely but had no idea what job he was coming to do! He said it happens all the time as the job description has gone through about 4 different people before it gets to him. You can’t speak to John Lewis themselves as everything is contracted out to CET. There you speak to a call centre who employ a contractor to do the work. Guy at my house rings CET to complain that he’s not been given correct information to do the work only to be told he’s not insured to go up a ladder-first he’s heard of it and he’s been with them for years! He then has to go away and await further instructions. Several phone calls later and I am told someone will ring me with another appointment- for 2 people to come out. Why they couldn’t give me onevthere and then, I have no idea. I have chased it up but as yet, still no appointment..... Hardly the ‘high level of service you would expect’ from John Lewis. Policy is due for renewal shortly and I will be going straight back to Aviva who were excellent when we used them previously.