I have insured my dogs for two years with John Lewis. Last year, one dog died and other was injured in a badger attack. I made a small claim for the injured dog (4-year-old healthy male terrier). When the policy came up for renewal, JL doubled my premium (from £106.54 to £224.54). I contacted them twice to find out why and was fobbed off with "you will receive an answer from the management team". Two days before the renewal date I still had not received any reply as to why my premium was being doubled without any discussion or explanation, forcing me to take out new insurance. I cannot recommend JL pet insurance. To date I have had no further contact with JL regarding this policy though it is still showing online as live. Needless to say I have cancelled my DD.