This review is about John Lewis Home insurance. The information provided at the point of sale is less than standard, incomplete and inadequate to fully understand the extent of your coverage. When I had an issue with a leak from a neighbour, who refused to fix it, John Lewis completely abandoned me. When I called them to understand what they could do for me, representatives on the phone couldn't answer my questions and each of them would give me a different answer. They didn't help dealing with the issue and discouraged me from claiming saying my premium would go up, etc. Never heard of an insurance company being so unhelpful.