I am struggling even to give them one star. I have home and content insurance with John Lewis and after the diamond fell out abd was lost, passed my diamond solitaire ring to their jewellers LMG in December 2018. To cut a long story short, they completely botched the job and it had to be returned 3 times for corrections. They resized the ring without permission and made it smaller, reduced the entire thickness of the ring shank, changed the shape of the ring and made it elongated like the ring-pull in a can and altered the symmetry of the diamond shoulders. During this time the ring was sent back and then stretched and made much larger, then made smaller again with a different shank. Although when they made the shank thicker, back to the size it was when they first received it, they revalued it and claimed it was more valuable as it was heavier. No heavier than when it first went to them. Upon my dispute they produced a load of photos which provided no real evidence and denied their jewellers had made a mess of the job and the original ring. I would strongly advise anyone to think twice before using this company as they are happy to take the money but will completely deny liability if something goes wrong with their repairs. When I first took out the home and content insurance I was happy with the price but have now realised my mistake. On next renewal they also significantly increase the payments. I would suggest shopping elsewhere for insurance as this company is happy to carry out botched repairs and supply fraudulent information to cover up their wrong doings