I am struggling even to give them one star. I have home and content insurance with John Lewis. After the central diamond fell out of my ring and was lost, I passed it to their jewellers LMG in December 2018. I have had the ring for many years and never previously had any issues. This is where the saga begins. They completely botched the job, carrying out unauthorised alterations to the ring. It had to be returned 3 times for further corrections. The alterations included resizing the ring without permission and making it smaller, reducing the entire thickness of the ring shank, changing the round shape of the ring and making it elongated like the ring-pull in a can and altering the symmetry of the diamond shoulders. During this time the ring was sent back and they stretched the ring beyond the requested size and made much larger, then made it smaller again with a different shank. I received the ring last month, June 2019, after their 3rd attempt st fixing their mess. Although they eventually made the shank thicker (back to the size it was when they first received it), they revalued it and then claimed it was more valuable as it was heavier. It was no heavier than when it first went to them. Following my dispute they produced a load of photos which provided no real evidence and denied that their jewellers had made a mess of the repair. They also refused to offer any compensation other than suggest that if I wish to take the ring to another jewellers they will pay for it to be resized only. No offer for the messed up shape if the ring, fixing the damaged symmetry of the diamond shoulder, etc I would strongly advise anyone to think twice before using this company as they are happy to take the money but will completely deny liability if something goes wrong with their repairs. When I first took out the home and content insurance I was happy with the price but have now realised my mistake. On next renewal they also significantly increase the payments. I would suggest shopping elsewhere for insurance as this company is happy to carry out botched repairs and supply made up information to cover up their wrong doings. They have continued to deny that they botched up the repair. If you are thinking of going with John Lewis please ensure you don’t make a claim for jewellery repairs as they are devious, underhand and will create various reasons to cover up if something goes wrong