Had to claim on my insurance in July due to a heavy fall of hail stones which had pierced holes in my conservatory roof. Was a bit sceptical about the whole procedure as I have never had to claim on house insurance before however from initially ringing to put in a claim, to a couple of surveyors visiting my property to assess the damage, a settlement figure being reached and receiving the cheque for the damage as we decided to have an upgrade on the roof so it doesn't happen again, all this was achieved in matter of three weeks, we were very happy with John Lewis insurance.