ABYSMAL. It's a shame that 1 star is the lowest rating offered as they don't deserve 1 star, a -10 star rating is closee to the mark. I agree with other reviewers here about JOHN LEWIS' EXTREMELY POOR SERVICE. JL's policy states "they aim to resolve complaints within 1 business day". A week on and we are still no further forward. They also say they will call back within 24 hrs, I'm still waiting for a call and only a couple of hours to go, what are they waiting for, 23 hrs and 59 mins to elapse before they can manage to pick up the phone to an existing customer with a complaint about a declined claim? We've also engaged (at our own expense) a chartered structural engineer to support our appeal against the declination of the claim and the John Lewis's assessor didn't bother to read it properly and wouldn't have a proper discussion with our structural engineer and left the claim as declined. Apparently the assessor had worked on a building site and "been working on the tools" and that gives him sufficient knowledge to completely ignore the report of a chartered structural engineer with a 1st class degree and over 30 years of experience. We are very distressed by the RUDE AND DISMISSIVE treatment of us and our claim BY JOHN LEWIS INSURANCE.