Smooth transaction to complete the purchase and opted for their Premium cover (despite it being almost £200 more than other providers' quotes. My roof then started to leak after the recent storms we had in March. I made a claim and it was decided they would send out an emergency roofer to prevent further damage. He arrived two days later! Once he inspected the roof he advised there was nothing he could do and that I should just keep the bucket I had put in place where it was to prevent the bedroom below being ruined. Not great, but I accepted it. I then waited two weeks for an inspection, at which point I was told that the roof felt was leaking which was NOT covered. His advice... to not store things in the loft when there is bad weather. WTF? What about the bucket I have in place to prevent serious damage to the bedroom? That's just normal is it? This is the sort of response I would expect from a claim-dodging budget insurer, but not Premium John Lewis! I would have been better off not having house insurance and instead putting that money towards have the storm damage repaired. Absolute joke.