Phoned the John Lewis Legal Advice line for some advice about some UPVC windows I had fitted. Only for them to be wrongly advise me Under the Consumers Rights Act 2015. They took no responsibility for incorrectly advising me even though they admitted the advise given to me at the time was incorrect. I ended up having to fund my legal claim myself by instructing my own solicitor. Once they found out I was taking the case to court using my own funds. They then decided to review my evidence - all over again. After a long protracted review, they decided they were prepared to fund my case providing I accepted certain terms and conditions. By this stage it wasn't worth it, so i continued with my own solicitor. I won the case and got a full refund for the windows and all my legal expenses back. A lesson to all of you. Even with overwhelming evidence John Lewis legal advisers will do everything to worm their way out of supporting your claim. Their legal advisers are a complete waste of time, bias and lack the professionalism you would expect for John Lewis.