Ive waited fort four months for my claim to be settled. There is nothing complicated about it - a bad carpet stain that Renew - the cleaning people for John Lewis, cannot remove and I’ve been advised the carpet will need to be replaced, really straight forward I would think as I want the same carpet in the same colour and since Renew cannot get this carpet I would be happy to use the same supplier. I have a new for old policy. Renew asked for photographs of the stain and also of the room where the damaged carpet is, they got this. They then asked for the original receipt, I didn’t have this but I did have the order acknowledgement and order number. I went to the shop where I bought the carpet - Carpetright and they were able to track the purchase. The assistant gave me details - make, colour , purchase date, cost etc. on their headed paper and I photographed this and sent it to Renew, this still wasn’t enough. I then contacted Carpetright Head Office and was able to get even more information that I again sent to Renew. Renew then wanted a piece cut off the carpet and sent to them, I did this. I then had phone calls from Renew who wanted to reduce the amount of money I was being offered which would not cover the replacement cost. I have telephoned John Lewis at every stage of this process and my claim is still not settled after four months, furthermore, I’ve had several promises of investigation and a call back to advise but I’ve never received any response. BEWARE OF RENEW AND ALSO JOHN LEWIS HOME INSURANCE.