My mother has just had an accident and their guaranteed courtesy car is only available when the car is accessed by an engineer and only then when it goes to the garage is a courtesy car issued. Therefore you are without a car from the accident until kwik fit can sort themselves out to get a engineer to your car leaving you with no car, no answers and consequently no work no money. Typical insurance company making the wording work to their advantage leaving the upstanding public who pay their way and insure their cars out of pocket and not providing the support they advertise