Fromthe beginning we were beset by letters regarding our details which their system had lost. The first time was funny the second and third exhasuting. When we had the temerity to make a claim the nature of enquiry got a lot darker and we got threatening letters about our claims history, however, when I spoke to them nobody could tell me what about our history they were interested in clarifying. Eventually they confirmed that they needed an emailed version (because our original, second, thrd and fourth descriptions of it were not appropriate. The day we did this we recieved another letter about our history, we assumed this was automated and part of the problem we had just solved. We were wrong we have had our policy cancelled from under us. Avoid this firm of scam artists.