I've waited two months for a large claim for my KwikFit pet insurance. I was told I would receive an email today confirming the settlement, though at the end of working hours, this still has not happened. Longer description: On holiday abroad--in April, right before Easter--my dog ingested sand and needed an emergency surgery for an intestinal blockage. I phoned KwikFit to let them know he was having the emergency surgery in Sweden and I was told that he was covered up to a certain amount given my policy. Thankfully, our dog survived, though for the past two months, we have had to chase KwikFit repeatedly regarding this claim. I've phoned them at least half a dozen times and ended up being an intermediary on emails from both our regular UK vets and the emergency Swedish vets. The Swedish vets sent the requested information to KwikFit three times and our local vets sent full clinical histories to them twice; KwikFit claimed never to receive the initial emails, though I was CC'ed on the emails and I could see they were, in fact, sent. Finally, I phoned KwikFit and asked the woman to stay on the phone with me while I got both vets to again forward the emails. It was only then that KwikFit acknowledged the emails when I had the representative on the telephone with me. Following this, two months after the initial claim, we were told that they had all the information required to assess.... So, we waited... and then waited some more... until today, when I had to phone KwikFit again as it surpassed their "ten working day commitment" after they claimed they had finally received all information; the representative was very helpful in ensuring that the claim was prioritised for today... though alas, at the end of hours, I have not had a single word back. I have five animals who have all had various insurance policies over the years from different companies and I have NEVER had such an appalling experience with a claim. It's shameful.